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Stage 5 Board Endorsed VET Course Description
Endorsed by BOSTES for cohort commencing 2017 (November 2016) 

AQF VET qualification: SIR10116 Certificate I in Retail Services 

Training Package: SIR Retail Services (version 2)

Exclusions: Stage 6 Retail (VET BEC)

Course option

82470 — Retail

Enter this NESA course number on Schools Online.

  • This course number should always be entered as a ‘Year 10’ entry
  • This applies to students doing the course in either Year 9 or Year 10
  • The course entry needs to be made in the calendar year that the course is undertaken.

Stage 5 course requirements

This course will be credentialled as a 100-hour elective study on the Record of School Achievement (RoSA).

Students must attempt:

  • all core units of competency (totalling 50 indicative hours)
  • elective units of competency to a minimum of 50 indicative hours and to meet qualification packaging rules.

It is strongly recommended that project and work-based learning opportunities be used as a teaching and learning strategy throughout the course. These could include group project work, individual research or other activities that meet the learning needs of students. There is a range of career, enterprise and work education programs currently operating in schools that may be linked to the Retail course.

Students must satisfy the course completion criteria as required by the NSW Education Standards Authority (NESA, formerly BOSTES). (Refer to the Assessment Certification Examination (ACE) website.) There must be sufficient evidence that the student has:

  • followed the course developed or endorsed by NESA
  • applied themselves with diligence and sustained effort to the set tasks and experiences provided in the course
  • achieved some or all of the course outcomes.

Course content


Unit code and title Status for AQF VET qualification Indicative hours of credit

Communicate in the workplace to support team and customer outcomes



Work effectively in a service environment



Work safely



Total indicative hours for core units of competency: 50


Unit code and title Status for AQF VET qualification Indicative hours of credit

Use digital technology for simple workplace tasks

elective – listed


Organise personal work requirements

elective – listed


Plan a career in the retail industry

elective – listed


Use business equipment and resources



Provide basic emergency life support



Use, communicate and search securely on the internet



Undertake manual handling



Organise and maintain the store environment



Carry out basic workplace calculations



AQF VET qualification

Qualification packaging rules are contained in the SIR Retail Services Training Package at

In summary, to attain SIR10116 Certificate I in Retail Services students must achieve 5 units of competency including:

  1. 3 core units of competency
  2. 2 elective units of competency:
    • 1 unit listed
    • 1 unit listed, elsewhere in SIR Training Package, or any other current Training Package or accredited course.

Other information

Criteria for the endorsement of Board Endorsed VET courses (VET BECs)

The criteria for endorsement of VET BECs are outlined in the Guidelines for Stages 5 and 6  VET Board Endorsed courses.

Stage 5 VET course delivery

Information is available in the Stage 5 VET section.

Stage 5 VET courses can only be delivered by a Registered Training Organisation (RTO) with the relevant qualification and units of competency on their scope of registration. Scope of registration can be checked at

RTOs offering training programs for the delivery and assessment of the Retail Stage 5 VET course must meet the requirements of the VET Quality Framework, the SIR Retail Services Training Package and the Stage 5 course.

Information about the delivery of VET courses by RTOs other than school system RTOs or TAFE NSW is contained on the ACE website.

Non-government schools outsourcing delivery of HSC VET courses to external providers also need to refer to the Registered and Accredited Individual Non-government Schools (NSW) Manual or Registration Systems and Member Non-government Schools (NSW) Manual.

Allocation of indicative hours of credit

Units of competency drawn from Training Packages are not defined in terms of duration. The amount of time required by individual students to achieve competency will vary according to their aptitude and experience. Where a training program is designed for delivery by an RTO, the RTO will specify the length of the training program according to the delivery strategies and/or curriculum resources chosen.

However, for the purposes of the RoSA, VET courses must be described in terms of their indicative hours. For this reason, indicative hours have been assigned to each unit of competency. It is emphasised that the assignment of indicative hours does not imply that all students will fulfil all requirements of a unit of competency within these hours. RTOs may determine that additional or fewer hours are required for the achievement of particular competencies. However, this does not alter the indicative hours allocated, only the delivery hours.

Students may need to spend additional time practising skills in a work environment and completing projects and assignments, in order to fulfil Training Package assessment requirements.

Recognition of Prior Learning (RPL) and credit transfer within VET courses

Students who have current knowledge, skills or experience relevant to a VET course may be granted credit towards the course requirements.

Find out more about arrangements for RPL and credit transfer within VET courses, including processes, application form and examples of possible scenarios.

Students with special education needs

Students with special education needs may access a VET course in one of two ways:

  • by undertaking the course under regular course arrangements, or
  • by undertaking selected units of competency within the course that have been identified through the collaborative curriculum planning process.

For more information see VET courses and students with special education needs and collaborative curriculum planning advice.

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